Terms of service

1. Who we are

Attention Economy is a product of Provenance Talent, the trading name of Coordinated Chaos Pte Ltd, 56B Joo Chiat Place, Singapore. Reach us at hello@provenancetalent.com.

2. The service

Attention Economy provides software that drafts influencer personas, generates media, schedules posts and operates social accounts on cloud devices on your behalf.

Each influencer runs on its own cloud phone, connected through a residential proxy, and can hold social accounts on the platforms the service supports. Video and photo generation, and the scheduling of posts, are started by you or by people in your workspace. The features available to you are those shown in your workspace, and they may change as the service develops.

Spend and usage limits are set by your workspace. Your workspace is responsible for the limits it sets and for usage within them. Because the service is prepaid, usage is also capped by the credit available in your workspace.

3. Accounts and workspaces

You must provide accurate information when creating a workspace and keep your sign-in credentials confidential. You are responsible for activity carried out under your workspace, including by team members you invite.

4. Prepaid credit and payment

The service is pay as you go. There are no plans, no subscriptions and no monthly fee. You pay in advance by topping up your workspace with prepaid credit, in any amount within the minimum and maximum shown on your billing page. Prices and credit are in US dollars. Payments are processed by Airwallex, and credit is added to your balance once Airwallex confirms the payment has been received. Prices exclude taxes. Any applicable GST or similar tax is added to the amount you pay when you top up.

What you use is charged from your credit at the rates shown on the pricing page and on your billing page: a daily fee for each active influencer that has a social account in use (an account counts as in use from the moment it is being set up, including while it is warming up, restricted by the platform or paused), charged for each calendar day (UTC) whether or not anything is generated that day, because its phone and proxy run either way; each second of generated video, and each second of preview video; each generated photo; and data used through a proxy that is billed by the gigabyte. Before a video or photo is generated, the workspace shows what it will cost. We will give at least 14 days’ notice by email before a rate changes. A new rate applies only to usage after the change takes effect, and credit you have already bought keeps its value in US dollars.

Before a video or photo is generated, its price is reserved from your balance, and generation does not start if your balance cannot cover it. When the work finishes, you are charged what it actually cost and the reservation is released. If it cost more than the estimate, for example because a render ran long, the difference is still charged.

If your balance runs out, your influencers keep working for a grace period of up to three days of their daily fees, during which the balance may go below zero, so that a missed top-up does not interrupt an account’s warm-up. No new video or photo can be generated while the balance is at or below zero. Once the grace period is used up, influencers stop until you top up. Proxy data that has already been used is charged even when the balance is below zero. A negative balance is settled from your next top-up. If a negative balance remains when a workspace closes, the workspace owes that amount, and we may invoice for it and recover it.

We do not send overage invoices or bill you after the fact: every charge is taken from credit, as described above. The only exception is a negative balance left when a workspace closes.

Unspent credit stays on your workspace’s balance until it expires. Each top-up expires 12 months after the date of payment if it has not been used. Credit is used oldest first. Expired credit is forfeited and is not refunded. Credit is non-refundable, except where the law requires otherwise. You may stop using the service at any time. An influencer’s daily fee stops once it is deactivated or no longer has a social account in use; an account that is being set up, warming up, restricted or paused still counts as in use.

Referral and promotional credit. We may add credit to a workspace for referring a new workspace, or for a promotional code. The amounts, the conditions and any limits are shown where the link or code is offered. Such credit is credit, not money: it cannot be withdrawn or paid out, it is non-refundable, and it expires 12 months after it is added if unused. A referral reward is added only once the referred workspace has spent the amount shown, and no more than the number of rewards shown in any twelve months. We may withhold or take back referral or promotional credit where the referred workspace is you, your business or a workspace you control, where the payment that earned it is refunded or charged back, where a code’s conditions were not met, or where we reasonably believe the programme is being abused. We may change or end either programme at any time; credit already added keeps its terms.

5. Acceptable use

You may not use the service to impersonate real individuals, to produce unlawful, deceptive or harmful content, or to circumvent the rules of any social platform. We may suspend workspaces that put platform accounts, devices or other customers at risk.

6. Content ownership and licences

Subject to payment, you receive a licence to use the media generated for your workspace. Underlying models, templates and platform software remain ours or our suppliers’. Third-party model providers may apply their own usage terms, which we pass through to you.

7. Availability and support

The service depends on third-party platforms, model providers and cloud-device suppliers. We do not guarantee uninterrupted availability, follower growth or that any post will remain live on a social platform.

Instagram and other platforms can sometimes require a verification we can't complete automatically, such as sending a text from the phone number. If that happens, the account may need to be replaced with a new one. A number that never received a code is not charged, and no extra workspace credit is added for it.

8. Liability

To the extent permitted by law, we are not liable for any indirect or consequential loss, or for any loss of profits, revenue, data, goodwill or business opportunity, however it arises.

We are not liable for anything a third-party platform, such as Instagram or TikTok, does to your accounts or content, including suspending, banning or restricting an account, removing content or reducing its reach, whatever the cause.

To the extent permitted by law, our total liability under or in connection with these terms is limited to the amounts you paid us for prepaid credit in the twelve months before the claim.

Nothing in these terms limits or excludes any liability that cannot be limited or excluded by law. For example, nothing limits liability for death or personal injury caused by negligence, or for fraud.

9. Governing law and disputes

These terms are agreed with Coordinated Chaos Pte Ltd, trading as Provenance Talent, and are governed by the laws of Singapore.

Any dispute arising out of or in connection with these terms, including any question regarding their existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force. The seat of the arbitration is Singapore. The tribunal consists of one arbitrator. The language of the arbitration is English.

Nothing in this section prevents either party from seeking urgent interim relief from a court of competent jurisdiction.

10. Notices

We give you notices by email to the address of your workspace’s owner, or in your workspace. You give us notices by email to hello@provenancetalent.com. A notice sent by email is treated as received on the next business day after it is sent.

11. Changes to these terms

We may update these terms; the new version is posted here with a new "last updated" date. Continued use after that date constitutes acceptance.

When a change is material, we will give the owner of each workspace reasonable advance notice by email, at least 14 days before it takes effect.